This application requires video responses. If you have issues with the video response questions, please use the video response FAQ page for troubleshooting ideas
iDesign is currently looking for qualified SaaS Support and Onboarding Specialist to join our team. This is a part-time, hourly, 1099 contract position. 15 or more hours per week of daytime and weekday availability needed.
Are you that person?
What You'll Do
As a SaaS Support and Onboarding Specialist, you will play a key part in ensuring our clients have a positive and seamless experience with our SaaS solutions. You will be responsible for assisting with onboarding, providing basic technical support, and gathering valuable feedback to enhance customer satisfaction.
The successful candidate will work remotely on a contract basis.
Responsibilities:
- Onboarding Support: Assist with onboarding new clients, providing guidance and resources to help them get started with our products.
- Technical Support: Provide basic technical support to clients, troubleshooting common issues and escalating more complex problems to senior team members.
- Feedback Collection: Gather feedback from clients through surveys, interviews, and other channels, and communicate insights to the team.
- Knowledge Base Maintenance: Contribute to the development and maintenance of our knowledge base and customer support documentation.
- Data Entry and Tracking: Maintain accurate records of client interactions and support requests using our CRM system.
What You Need to Get the Job Done
- Bachelor's degree in a relevant field, or equivalent work experience
- 0-2 years of experience in customer service, technical support, or a related client-facing role
- Excellent written and verbal communication skills, with the ability to effectively explain technical concepts in simple terms
- Basic understanding of SaaS products and technology, with a willingness to learn and develop technical skills
- A proactive approach to problem-solving, with the ability to think critically and find solutions to common client issues
- A genuine passion for helping others and a commitment to providing excellent customer service
What Will Make Us REALLY Love You
- Familiarity with CRM & Project Management software (e.g., Hubspot, GitHub, Asana)
- Proficient in Excel/Google Sheets
- Experience in the Education Industry
This position is not open to applicants residing in or otherwise based in the State of California. Additionally, applicants must be located in the Eastern, Central, Mountain, or Pacific time zones.
iDesign is an equal opportunity employer. We are committed to building an inclusive environment in which everyone is a valued member. At iDesign, all hiring decisions are based on business needs, job requirements, and individual qualifications. We seek applicants of diverse backgrounds and hire without regard to race, color, religion, sexual orientation, national origin, or any other characteristic protected by law.